 Home  FAQ for parents |
FAQ for parents |
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Q |
Is the information of nannies and house workers posted on Thainanny.com is the latest update? |
A |
We will daily update the information. Applications are appeared based on real time. All of our members either parents or nannies are able to correct and update their information in our database anytime. Having said that our information is most updated, there are some members who never update their information since putting applications with us. Our system will delete this member within a year if there is no movement in the account. |
Q |
How can I trust that the nannies and house workers advertised their resumes in Thainanny.com really have their appearances? |
A |
Although the applications for nannies and house workers can be made by themselves via the internet, our system might not upload their data yet unless we receive a copy of their identity cards. This can be confirmed their appearance together with criminal record check by the Police Department. However, the service fee for criminal record is 800 baht. |
Q |
How can I ensure that searching nannies or house workers from your website will get the one really have childcare skill? |
A |
We recommend you to read the article “Tips for choosing a babysitter” for additional information. We would suggest you to get a good nanny who can get along with your family. The childcare skill, on the other, can be trained later. Our website is developed by Baan Dek Thai School which becomes the expert in professional childcare training. You can send your nanny to train with us only 2 weeks, priced at 2,000 baht. For more details, click onto www.thainannyschool.com |
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Finding a nanny from the website, however, most of them are untrained. Can they work properly? |
A. |
Actually, some nannies already had experiences in babysitting. Others were used to be recruited by nanny agents. This kind of information indeed can be found in their resumes. Therefore you would be able to identify whether these nannies are experienced or not. For those who have none of experiences in childcare or never be trained, you can send them to learn at Baan Dek Thai School where has conducted professional childcare training courses for 10 years. The school also offers a short training program of two and a half weeks which is adequate for your nannies to look after your kids. |
Q |
How can I ensure our security and safety to hire a nanny or house worker from Thainanny.com? |
A |
If mentioned about property safety and security, we advise parents to request for criminal record check for those nannies. If any, their illegal backgrounds will definitely appear in their criminal records. However, even those without criminal record, no one knows about their future. It will be the best to keep an eye on your belongings and precious properties at all times. |
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If I already hire a nanny selected from Thainanny.com and found that the nanny stole my property or look after our child not good enough, will the company take any responsibility or assist on this? |
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Nothing much we can do in this case unless arranging prompt assistance to send a copy of that’s nanny’s ID card to the police for legal actions. |
Q |
What should I do to ensure the selected nannies or house workers from Thainanny.com having no dangerous or communicable diseases and health conditions record? |
A |
For your confidence, medical check up should be arranged for the nanny prior starting job. We offer special medical check up service, costs 1,200 baht in collaboration with Sukhumvit Hospital. On the other hand, you can ask the nanny to do medical check by her own, but the price will be more expensive. |
Q |
Most skilful and experienced nannies are likely to be found from the nanny centres? |
A |
Not necessary. From our record, it shows that several nanny centres do not provide childcare training. Also, quite a number of other skilful nannies apply and get employment successfully themselves. |
Q |
Searching a nanny from the nanny centres will be more secured and safe than finding from general applicants? |
A |
If they are good nanny centres, they will be responsible to arrange background checks for nannies. If not, the service is similar to the one search from general applicants. You can read comments and exchange experiences about parents using nanny centres services on our web board “Nanny centres in depth” (must ‘log in’ system first). |
Q. |
Formerly, most families used recruitment services through nanny centres where nannies were screened by the agents. Will this system be better due to without pre-screening?? |
A. |
Finding a nanny through nanny centres sounds advantageous as they will arrange an appropriate nanny for your family. Nevertheless, the nanny centres sometimes might be short of nannies. On the contrary, our system will solve this problem as we have unlimited numbers of nannies for you to select. They are independent applicants
(nannies will apply directly into our website) or applicants from nanny centres (The nanny centres, which are our members, will put list of their nannies into our database for your selection). With our system, therefore, you would be able to choose nannies by picking up from the list of nanny centres and alternatively from independent applicants. However, you have to screen their qualifications based on their biographies by yourselves. |
Q. |
How much should we offer salary for the nannies? |
A. |
Salary for nannies quite varies depending on their childcare work experiences. It is recommended that you should read the article “Salary guide for nannies.” |
Q. |
Regards to those nannies who applied direct to your website, where do they come from and how can we contact with them if we are interested to employ them? |
A. |
Our website has been promoted through many channels such as printed media, in educational institutes, internet media including among head of the villages and local people in the villages. Some applicants may be familiar to internet use that they can make application through our website. Meanwhile, others prefer sending applications by post then our staff will later key in their data.
In conclusion, there are three channels which you can communicate with prospect nannies.
1. By sending emails – This channel can be used only with nannies whose email addresses are available and know how to use internet.
2. By sending SMSs - If you are our members, you will be receiving free short message sending with different quota limits according to your types of membership.
3. By telephones – You can give the nanny a call for an interview appointment. This type of communication is fastest and most convenient. Applicant’s telephone numbers and email contacts can be viewed for our members only. |
Q. |
What are benefits for gold membership compared to my current ordinary membership that already allows me to search for nannies the whole month and get the right babysitter? It is not necessary to apply annual membership. |
A. |
For your purpose of searching a nanny, an ordinary membership is adequate. On the other hand, the gold membership (one year) will gain other benefits such as access into web boards, personal consultants section where a number of around 10 different experts in mother’s milk feeding, babysitters, pediatricians, nurses and health & childcare issues will take turn to give consultation for the gold members. Moreover, the members can download free coupons for discounts in shops, children’s products, education institutes etc. throughout the year. Included is free e-newsletters through your emails. It is to provide useful information about child care. Therefore, our website not only helps you to find a nanny, but also become a personal consultant for bring up your children. |
Q. |
Should we conduct medical checks and criminal record checks for nannies? Why? |
A. |
The checking should be arranged for your selected nanny before she starts working with you. It is to ensure the nanny is the right one who can look after your kids. The importance of medical check ups and police checks for nannies, you can find out in the criminal record and medical check up services section.
For checking procedure, you can just access into resume of the chosen applicant and click to criminal check or health check services. After that, our staff will proceed following your requests. The results will be then posted or emailed to you within three weeks. |
Q. |
After completing medical checks or criminal record checks with payment for these services, but the nanny is disappeared and does not come to work, can we get the refund? |
A. |
No refund is allowed as we already arranged the checking. Instead we suggest you to create a contract in advance and ask the nanny to sign. The contract should clearly state the conditions that the employer can give up employment contract with the employees at once if their medical and criminal record checks turn out as negative. |
Q. |
After a nanny is recruited, her resume is still uploaded in the website, other employers might be able to contact her and offer better salary. As the result, my nanny may quit working with us, how do you suggest for this solution? |
A. |
If you already employed a nanny and really want her resume to be removed from our system, you must get permission from that nanny only. In other words, it is the nanny’s rights to make decision for choosing the best job and family for herself.
After making decision to remove resume, the nanny can delete her own data from the system by herself or she can make a call to our staff and we will then cross check the request whether made by herself before removing her data. Indeed if the environment in your family is satisfied, the nanny might not resign from her job. We recommend you to read the article “How to keep a good nanny stay with you” to provide various techniques to keep a good nanny working with you. |
Q. |
Currently, I am the silver member. After knowing the benefit of receiving personal consultants, can I upgrade to gold membership despite of having valid silver membership? |
A. |
Unfortunately, we can accept only new membership application. In the case of existing silver members apply for gold membership, we will add up your membership validity to be 15 months. |
Q |
What are the payment options to pay membership fee to Thainanny.com?? |
A |
First By transferring money into Baan Dek Thai School’s three different bank accounts as shown below.
 Kasikornthai Bank, Baan Dek Thai School, Savings,
Langsuan Branch No : 082-2-66990-5
 Bangkok Bank , Baan Dek Thai School, Savings,
Bangkapi Branch No : 105-4-75664-6
 UOB, Baan Dek Thai School, Savings,
Top’s Chidlom Sub Branch
No : 119-2-18030-3
Or By credit card – will implement into the system soon. |
Q |
After searching a nanny through the website, unfortunately none of applicants meet requirement, can I get refund for membership fee? |
A |
It is not refundable. Nevertheless, we believe that you will get a right nanny or house worker from our website. |
